Frequently Asked Questions (FAQ)
Welcome to UZI Business Furniture Shop! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].
Product Questions
1. What types of products do you offer?
We offer a wide range of business furniture and accessories, including acrylic easels, artist easels, AV carts, banner stands, business card holders, and more. Our products are designed to enhance your workspace and improve productivity.
2. Are your products suitable for international use?
Yes, our products are designed to meet international standards. However, we do not ship to certain remote areas in Asia. Please check our shipping policy for more details.
Order and Payment Questions
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to protect your information.
2. How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, you will receive a confirmation email with your order details.
Shipping and Delivery Questions
1. What are my shipping options?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery in real-time.
Returns and Refunds Questions
1. What is your return policy?
If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. The item must be in its original condition and packaging. For more details, please visit our Returns & Refunds page.
2. How long does it take to process a refund?
Refunds are typically processed within 5-7 business days after we receive the returned item. You will receive a confirmation email once the refund has been issued.
Account and Support Questions
1. How do I create an account?
You can create an account during the checkout process or by visiting our registration page. Having an account allows you to track orders, save your shipping information, and more.
2. How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns you may have.