Shipping & Returns

At UZI Business Furniture Shop, we are committed to providing you with a seamless shopping experience. Below, you’ll find detailed information about our shipping and returns policies to ensure your satisfaction.

Shipping Information

We offer two shipping options to meet your needs:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The cost is $12.95, and your order will be delivered within 10-15 business days after shipment.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is 15-25 business days after shipment.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. You must initiate the return or exchange within 15 days of receiving your order.

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Customized or Personalized Items: Any products that have been customized or personalized according to your specifications cannot be returned or exchanged.
  • Clearance Items: Items purchased during clearance sales are final and cannot be returned or exchanged.

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Send an email to [email protected] with your order number and details about the product you wish to return or exchange. You can use the template provided below.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address and any necessary forms.
  3. Ship the Item: Package the item securely and ship it to the provided address. We recommend using a trackable shipping service to ensure the item reaches us safely.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange request.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by us.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear UZI Business Furniture Shop,

I would like to request a return/exchange for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Reason for Return/Exchange: [Reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Contact Us

If you have any questions or need further assistance, please contact us at:

Thank you for shopping with UZI Business Furniture Shop. We appreciate your business and are here to ensure your satisfaction.